This privacy policy will explain how we use personal data we collect from users who visit our website or interact with us via email. This information is provided in compliance with art. 13 of the European Regulation 2016/679 also known as EU GDPR (General Data Protection Regulation).

The information is provided only for this website and not for other websites that may be consulted by the user via links that may appear on our site.

The person responsible of the acquisition, storage and processing of personal data, henceforth referred to as “data controller/processor” is identifiable with the Company owner Maria Giulia Alessi, who may be contacted at the email address:


The treatments connected with the activities of this site are performed exclusively by the data controller/processor of this site on electronic devices to which they solely have access and which are protected by secure passwords. No data deriving from the site activity is communicated or divulged without the user’s consent.

The personal data provided by users who contact Maiolica Viva to request informative material (answers to questions, images, etc.) or to place an order are used for the sole purpose of responding to the person’s request.



  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing


  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Third party cookies


  • Details about your data protection rights

  • Your right to provide or withhold data

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities


Navigation Data

The computer systems and software processes used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected to be associated with identifiable interested parties, but by their very nature might, through processing and association with data held by third parties, allow users to be identified.
This category of data includes the IP addresses or domain names of the computers used by visitors connecting to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and to the user’s IT environment.
These data are used only to obtain anonymous statistical information on the use of the site and to check its correct functioning, and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, the data on web contacts usually do not persist for more than seven days.

• Data voluntarily provided by the user

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message; the same applies to data such as name, email address, phone number, etc., provided voluntarily in the fillable form that appears on the “Contacts” page of this site.

How do we collect your data?

You provide most of the data we collect directly. We collect and process data when:

  • Fill out our FORM and/or send us a request via email to

  • Through your browser’s cookies when you visit our website.

  • We may also receive your data indirectly from Facebook and other social media platforms when you visit social media pages where posts or links directing to this site appear.


Maiolica Viva may use your data to:

  • Process your order and manage your account.

  • Email you to respond to your contact requests and/or your queries, or to inform you of our events or product offers that we think might interest you.

  • Contact you by phone or text message in relation to your queries.

When Maiolica Viva processes your order, it may send your data to, and also use the resulting information from, credit reference agencies that operate to prevent fraudulent purchases.


Maiolica Viva securely stores your data on electronic devices accessible only to the data controller/processor and the site administrator, and protected by secure passwords.

Hard copies and other data provided by you on paper may be stored at the company’s address in Piazza Sant’Agostino, 4 – 63100 Ascoli Piceno.

Maiolica Viva will keep your data for the time necessary to respond to your queries and/or fulfil your order. Once this time period has expired, we will delete your data from our records.


Maiolica Viva might send you information about our products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Maiolica Viva from contacting you for marketing purposes or giving your data to other members of the Maiolica Viva Group.

If you no longer wish to be contacted for marketing purposes, please email us at to inform of your preference.

What are your data protection rights?

Maiolica Viva would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Maiolica Viva for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Maiolica Viva correct any information you believe is inaccurate. You also have the right to request Maiolica Viva to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Maiolica Viva erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Maiolica Viva restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Maiolica Viva’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Maiolica Viva transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via:


Phone: (39) 338 525 4569

Or write to us:
Piazza Sant’Agostino, 4
63100 Ascoli Piceno


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Maiolica Viva uses cookies in a variety of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – navigation or session cookies, which guarantee the normal navigation and use of the site;

  • Analytical cookies, aimed at collecting information, for statistical purposes and in aggregate form, on the number of users and how they visit the site;

  • Customization cookies, which allow the user to browse according to a series of selectable criteria. These could include what language you prefer and location you are in; Maiolica Viva uses these cookies so that we recognize you on our website and remember your previously selected preferences, thus improving the experience. A mix of first-party and third-party cookies might be used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Maiolica Viva website might occasionally display links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Maiolica Viva keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on August 9, 2019.

How to contact us

If you have any questions about Maiolica Viva’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Phone: (39) 338 525 4569

Or write to us:
Piazza Sant’Agostino, 4
63100 Ascoli Piceno

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Maiolica Viva has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.


Garante per la Protezione dei Dati Personali
Piazza di Montecitorio n. 121
00186 Roma – Italy
Fax: (+39) 06.69677.3785
Tel: (+39) 06.696771
Posta certificata: